Refund policy

Return and Refund Policy

Thank you for shopping with KAKSHAL.

We want you to have a positive shopping experience. Please review our return and refund policy below.

7-Day Returns

You may contact us within 7 days of delivery to request an eligible return.

To request a return, please contact us at:

Please include your order number, name, and reason for the return.

Product Condition

For health, safety, hygiene, and product-integrity reasons, opened or used Permethrin Lotion products are generally not eligible for return, except where required by applicable law or when the product is damaged, defective, incorrect, or otherwise qualifies for a refund or replacement.

Eligible products should be returned in their original condition and packaging.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs of:

• Shipping package
• Product
• Product label
• Damage or issue

We will review the information and provide an appropriate resolution.

Refunds

Once a return is approved and received, we will process the applicable refund to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Non-Refundable Products

Opened or used drug products may not be eligible for return, except where required by applicable law.

Return Shipping

If the return is due to a damaged or incorrect product received from us, we will determine an appropriate return-shipping solution.

For other eligible returns, return shipping may be the customer's responsibility.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation cannot be guaranteed once an order has entered processing or has been shipped.